Apple is closing the Support Community forum, the discussion website where the company's customers have for years sought advice on iPhones, Macs, and software. According to the announcement on the page itself, the platform will definitively close on November 20, 2026. However, it is already running in read-only mode and no longer accepts new posts.
The closure was reported by 9to5Mac, Engadget, and The Verge. According to The Verge, Apple states in the announcement that the site no longer accepts new posts and is available for reading only, and directs those seeking help to the official Apple Support website.
What the end of Support Community means for users
Existing discussions can still be browsed, searched for answers, and voting and "Me too" buttons can still be used on posts. This was reported by 9to5Mac, which notes that the portal still displays a login button. However, this leads to Apple's internal AppleConnect login page, which appears to be accessible only to Apple employees.
The forum's history dates back to 1998, when it was created as Apple Tech Exchange. It was later called Apple Discussions, and in April 2011 it was relaunched as Apple Support Communities. According to 9to5Mac, it then received a new interface, personal profiles, and a reputation system.
Why Apple is canceling the forum
According to Engadget and The Verge, the company described the reason as a decision made after careful consideration of strategy and customer needs. What will happen to the archive of posts spanning decades, Apple did not specify, The Verge noted.
9to5Mac also noted that in the announcement the platform is called AppleCare Support Community, while the name Apple Support Community is commonly used.
Anyone needing help with an Apple product must now turn to the official support pages. The forum will remain only as an archive until November 20, 2026.